Effective Date: Apr 15 2025
This SMS Policy explains how CareScribe collects, uses, and manages your phone number and SMS communications in compliance with the Telecom Regulatory Authority of India (TRAI) regulations and Do Not Disturb (DND) guidelines.
1. Collection of Phone Numbers
- We collect phone numbers when you register, subscribe, or voluntarily provide them to us through our platform or communications.
- Phone numbers are collected solely for communication related to our services.
2. Use of Phone Numbers and SMS Communications
- By providing your phone number, you consent to receive transactional and service-related SMS messages from CareScribe.
- These messages may include appointment reminders, authentication codes, notifications, alerts, updates, and other information essential to the provision of our services.
- We do not send unsolicited marketing or promotional SMS without your explicit prior consent.
3. Frequency of SMS
- SMS messages are sent only as needed based on your interactions with our platform.
- The volume of messages will depend on your usage but will be reasonable and limited to necessary communications.
4. Opt-Out / Unsubscribe
- You may opt out of receiving non-essential SMS messages at any time by replying with “STOP” or following opt-out instructions provided in the message.
- After opting out, you may no longer receive certain service communications which could affect your platform experience.
5. Compliance with TRAI and DND Regulations
- We strictly adhere to TRAI guidelines and the National Do Not Disturb registry to ensure SMS communications are lawful and respectful of user preferences.
- We do not send SMS to numbers registered on DND for marketing purposes.
- Any violations or complaints can be reported to TRAI or through our support channels.
6. Data Security and Privacy
- Your phone number and related SMS data are stored securely using appropriate technical and organizational measures.
- We do not share your phone number with third parties for marketing or any unauthorized purpose without your explicit consent.
- SMS data usage is limited to the scope defined in this Policy and our Privacy Policy.
7. Contact Us
If you have questions, concerns, or complaints about SMS communications, please contact:
CareScribe
Email: [email protected]
Phone: +91-8072371564
